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GENWISE PDF Downloads

Refund Policy

At GENWISE, we are committed to your satisfaction. If you are not completely satisfied with your PDF download, please contact us for a refund. We want to ensure that you find our resources helpful and valuable for your needs.

Questions? Info@genwise.org

Refund Policy

📖 Print Books (Amazon)

  • Print editions purchased through Amazon are covered by Amazon’s standard return policy.

  • Most new, unopened books can be returned within 30 days of delivery for a full refund.

  • Books that arrive damaged, misprinted, or defective will be replaced or refunded by Amazon.

  • Refunds and returns are handled directly through Amazon—you don’t need to contact us for these purchases.​

🖥️ Digital Products (eBook + PDF Workbook)

  • All digital sales are final due to the instant delivery and copyable nature of the files.

  • To help you make the best choice, we provide sample pages and clear product descriptions before checkout.

  • Digital products purchased via Payhip or Amazon Kindle follow this rule:

    • Payhip → Non-refundable after purchase.

    • Kindle eBook → Amazon allows refunds within 7 days of purchase (handled directly through Amazon).​​

🎓 Coaching Services

  • Coaching sessions are non-refundable but may be rescheduled with at least 24 hours’ notice.

🤝 Questions or Concerns?

Your peace of mind matters to us. If you’re unsure which format is right for you, or have any concerns after purchase, please contact us at infor@genwise.org. We’re here to help you find the best solution for your family.

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If you are not satisfied with your purchase, please reach out within 7 days. While digital purchases are not-refundable, we're happy to provide credit towards coaching services.

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